cbaee Privacy Policy
cbaee is committed to keeping your personal information secure. This policy provides a full explanation of how information is collected, used, and protected.
This Privacy Policy ("Policy") is established by the organization operating the cbaee platform ("cbaee", "we", "us"). It applies to users in Bangladesh and describes how your information is collected, stored, used, and protected when you use cbaee's website, mobile application, or any other service. By using our services, you are considered to have given your consent to the terms of this Policy.
We believe your information is your asset. Our privacy policy is built on transparency — we do not sell or rent your information to third parties without your consent. We use SSL encryption technology and modern security measures to keep your information safe.
Privacy Policy Details
What Information We Collect
During registration and use of cbaee services, we may collect the following types of information:
a) Identity Information
- Full name and date of birth
- National ID or passport number (for KYC verification)
- Mobile number and email address
- Current address
b) Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history (deposits and withdrawals)
- Wallet balance and bonus usage records
c) Technical Information
- IP address and device type
- Browser type and version
- Operating system
- Login time and date (Bangladesh Standard Time, BST)
- Cookies and session data
d) Gaming Activity Information
- Play history, bet amounts, and outcomes
- Preferred game categories and duration
- Self-set limits related to responsible gaming
We only collect information that is necessary to provide our services. We will never ask for your bank PIN, password, or full card number.
How We Collect Information
cbaee collects information in the following ways:
- Directly provided: Information you provide yourself through registration forms, login, payment transactions, or contacting support.
- Automatically collected: Collected automatically through cookies, web beacons, and similar technologies while you use our platform.
- From third parties: Transaction confirmation information from payment processors (bKash, Nagad, Rocket).
- KYC verification: Through identity verification agencies to meet legal obligations.
Purpose of Using Information
We use the information collected for the following purposes:
Service delivery and operations
- Opening and managing accounts
- Processing deposits and withdrawals
- Managing bonuses and promotions
- Providing customer support
Security and legal compliance
- Identity verification and fraud prevention
- Complying with anti-money laundering (AML) regulations
- Meeting applicable legal obligations
- Preventing unauthorized access to accounts
Service improvement
- Enhancing user experience and platform performance
- Delivering relevant promotional offers
- Monitoring usage patterns to ensure responsible gaming
Information Sharing and Disclosure
cbaee never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: Only the necessary information is shared to complete transactions through bKash, Nagad, and Rocket.
- Legal authorities: In compliance with valid orders from courts or government authorities under applicable laws in Bangladesh.
- Service providers: Trusted partners under strict confidentiality agreements for technical infrastructure and security services.
- Emergency situations: When there is a threat to someone's life or safety.
Any service provider must meet our privacy standards and may only use your information for the specified purpose.
Cookie Policy
cbaee uses cookies to keep the platform running smoothly. Cookies are small text files stored on your device that help us improve the quality of our services.
Types of cookies we use:
- Essential cookies: Required for login sessions and security. These cannot be disabled.
- Functionality cookies: Used to remember your preferences, language, and other settings.
- Analytical cookies: Collect anonymous statistics to understand how the platform is used.
You can control cookies at any time by changing your browser settings. However, disabling cookies may cause some platform features to stop working.
Data Security Measures
cbaee takes industry-standard technical and organizational measures to protect your information:
- SSL encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-factor authentication (2FA): An additional layer of security for your account.
- Firewall and anti-fraud system: Suspicious activity is detected and blocked immediately.
- Regular security audits: Security checks are conducted regularly by third-party experts.
- Limited access: Only authorized personnel can access the necessary data.
While we work to ensure the highest level of security, no internet-based method is completely secure. We therefore advise you to use a strong password and keep your account information confidential.
Data Retention Period
cbaee retains your information for the following periods:
- Active account: All information is retained for as long as the account remains active.
- After account closure: Certain information (transaction records, KYC documents) is retained for a minimum of five (5) years after account closure to meet legal obligations.
- Inactive accounts: Additional information from accounts that have been inactive for an extended period may be automatically deleted, though transaction records are retained.
Once the retention period ends, information is securely deleted or anonymized.
User Rights
As a cbaee user, you have the following rights:
- Right of access: The right to know what information we hold about you and to receive a copy.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances (excluding matters subject to legal obligations).
- Right to restrict processing: The right to request that your information be used in a limited way for specific purposes.
- Right to object: The right to opt out of marketing communications.
- Right to data portability: The right to receive your information in a structured format.
To exercise these rights, contact our support team via 24/7 live chat or email. We will respond to your request within 30 business days.
Privacy of Minors
cbaee provides services only to those aged 21 or above. We do not knowingly collect or process information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child has registered on our platform, please contact our support team immediately.
International Data Transfers
Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- Data protection standards are consistent with this policy.
- All transfers are completed through encryption.
- Partner organizations are contractually bound to uphold our privacy standards.
Changes to This Policy
cbaee reserves the right to update or change this privacy policy at any time. For significant changes, we will:
- Publish a notice on the platform.
- Send a summary of the changes to the registered email address.
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after changes have been made will be taken as your agreement to the updated policy. We therefore recommend checking this page regularly.
Commitment to Fair Play and Transparency
cbaee operates as a safe and reliable platform. We believe that protecting every user's privacy is an essential part of ethical business. Our privacy policy is built on the following core principles:
- Transparency: We always clearly communicate what information we collect and why.
- Purpose Limitation: Information is used only for the stated purpose.
- Data Minimisation: No information is collected beyond what is necessary.
- Security: Data is protected with SSL encryption and modern technology.
- Accountability: We are ready to respond to user concerns.
Contact Us
If you have any questions or concerns about the privacy policy, or if you wish to exercise any rights regarding your information, please contact us. Our support team is available in Bengali seven days a week, twenty-four hours a day.